National Information Resource Management Augmentation Program

For the FAA's National Information Resource Management Augmentation (NIRMA) program, AMTI provides help desk support, network administration, network engineering and physical installation and integration for FAA staffers located from Honolulu to San Juan. AMTI has certified technical support professionals in 42 strategically located sites to support 560 FAA facilities and more than 14,000 end users. Services include help desk and desk side support for hardware, software and data communications as well as life cycle management of IT assets. AMTI help desk specialists use an automated system to track all requests for assistance, collect statistics on hardware, software and system problems and measure performance on job requests.