eBusiness Call Center

The National Science Foundation (NSF) relies on AMTI to provide IT help services for its 1,850 onsite and remote customers as well as to provide first call resolution for approximately 250,000 customers worldwide who contact the agency's eBusiness call center each year. AMTI information technology professionals provide support for NSF's 2,500 personal computers, including desktops, laptops, tablets, Macs and Blackberries. Support also is extended to NSF's 1,500 panels and 14,000 panelists with a customer satisfaction rating of 98 percent.